Policies
Return, Refunds & Cancellation Policy
The provision of goods and services by Palo Santo ZA is subject to availability. In cases of unavailability, Palo Santo ZA will contact you with options.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Palo Santo ZA.
If a product is damaged or broken when you receive it, you must inform Palo Santo ZA within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier's remedy is then up to their own discretion and Palo Santo ZA itself will not be held responsible for issuing a refund.
If you receive the wrong product you must contact Palo Santo ZA within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the 'wrong' product for the one actually ordered on our account.
Shipping Policy
Subject to availability and receipt of payment, orders will be processed within one to two working day.
All orders are dispatched via a courier service or collection. A delivery being delayed is not grounds for return or refund.
You accept that for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
TERMS & CONDITIONS
Agreement of Sale
An agreement of sale between Palo Santo ZA and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Palo Santo ZA.
Disclaimer
It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Palo Santo ZA accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.
Use of the Website
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
